It is with a heavy heart we announce that Everpix will be shutting down in the coming weeks.
We started this company two years ago with the goals of solving the photo mess and designing better ways for people to enjoy their memories. We are very proud of the work we’ve done—from the cutting-edge semantic analysis and syncing technology, right down to every pixel on our website and mobile apps.
We are grateful to our investors for giving us the opportunity to grow this project. But more importantly, we are so very thankful to the folks who supported us with subscriptions and feedback. You guys are the best.
It’s frustrating (to say the least) that we cannot continue to work on Everpix. We were unable to secure sufficient funding in order to properly scale the business, and our endeavors to find a new home for Everpix did not come to pass. At this point, we have no other options but to discontinue the service.
We will email everyone soon in regards to refunds and exporting photos from Everpix—your memories are very important to us, and you can rest assured everyone on the team is working hard to ensure a simple and painless process.
Please read this document which explains the situation in more detail. Please don’t hesitate to reach out with questions or thoughts. Email us at feedback@everpix.com or tweet @everpix.
Thank you, again. We’ll miss you.
The Everpix Team
Key Points
- Everpix has switched to read-only mode and will continue to operate until December 15th, 2013.
- Your data is safe, and we will not sell or transfer any of your photos or personal information to anyone else, period.
- We will email instructions to all Everpix users on how to download their photos.
- We will refund every subscriber. This process will take some time and we will email everyone in the next few weeks with more information.
- Thank you everyone. We will miss you.
- Please read the FAQ for more details
Everpix Shutdown FAQ
Everpix Help
posted this on Oct 24 05:13 pm
We will continue to update this FAQ with more information as well as answers to any questions that people might have.
What happens on Nov. 5th, 2013?
- The Everpix services will switch to read-only mode. This means:
- Photos will no longer sync to Everpix.
- No new photos can be added to accounts.
- External service (Facebook, Picasa, Instagram, etc) syncing will be disabled.
- Operations that modify photos (rotate, show, hide, etc) as well as photo deletion will be disabled. This is required so we can properly generate the archives of user photo collections (see below for details).
- Everpix.com will be limited to browsing-only.
- Everpix apps will switch to offline mode (see below for details).
- New sign-ups and subscriptions will no longer be available.
- Existing subscribers will no longer be billed (see below for details).
- Account bonus time window (number of months/years) will be frozen and new bonuses will no longer be issued.
What happens to my data?
- Your data is safe, and we will not sell or transfer any of your photos or personal information to anyone else, period.
- We are building a system to export your data from Everpix – see below for details.
I am a subscriber. Am I getting a refund?
- We will refund every subscriber the cost of their subscription purchase pro-rated to the unused remaining period. This process will take some time but we will do our best to have it complete by December 15th, 2013. We will email everyone and update this FAQ once more information is available.
- All subscriptions will not be renewed.
- All subscriptions will not be renewed. To ensure you will be able to export all your photos, currently subscribed Everpix accounts will not revert to Everpix Free, regardless of subscription expiration date.
- If you subscribed via Everpix.com, you will automatically receive your refund on the credit card used for the purchase.
- If you subscribed via the Apple iTunes App Store, you will be refunded through the iTunes Store. Apple fully controls purchases made via the iTunes Store and we cannot initiate the refund process ourselves. We are working with Apple to figure out the best way to issue these refunds. If you have questions regarding Apple refund, please contact us at appstore@everpix.com.
- Please do not issue a chargeback on your credit card, as this will significantly complicate the refund process.
Can I download my photos?
- We are working on a system to allow people who need it to download an archive of their entire Everpix photo collection. Once available, we will email instructions to users and update this FAQ.
- In the meantime, you can download single or batches of photos using these instructions.
How long will Everpix stay online?
- You will be able to sign into your Everpix account via www.everpix.com until December 15th, 2013, to browse, download specific photos, and retrieve your photo collection archive.
Will the iPhone / iPad app and Android apps still work?
- The iPhone / iPad app and the Android Uploader will no longer sync photos to your Everpix collection.
- The iPhone / iPad app will go into offline mode. You may still be able to browse some of your photos that are cached locally on your device. Functionality that requires access to the Everpix servers will be unavailable: creating new accounts, syncing photos, sharing, etc.
- The apps have been removed from both the Apple iTunes App Store and the Google Play Store. Instructions for uninstalling them from your devices can be found here.
Will the Mac/Windows uploaders still work?
- The Mac and Windows uploaders will no longer sync photos to your Everpix collection.
- Instructions for uninstalling both of these apps can be found here.
Is there anything I can do to help?
- Generating photo collection archives for download can be time consuming and costly to run. We can only process a few Everpix accounts at a time. If you have just a few photos you’d like to download, you can help streamline the process for other folks by using the built-in download feature instead. You can learn about that process here.
- When you’re sure you have all your photos, you can help keep us lean and save storage cost by manually deleting your account. You can learn about that process here.
What happened!?
We were unable to secure sufficient funding in order to properly scale the business, and our endeavors to find a new home for Everpix did not come to pass.
We are heartbroken to discontinue Everpix. It’s a project that is very close to each and every one of us on the team. We cannot be more thankful to all of our customers who supported us over the years. We hope you’ve enjoyed Everpix. We will miss it dearly.
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